Company Shipping Policy/Freight Truck Inspection of Product:

• Signature required with ID from person’s name appearing on the ship to address.
• Open and Inspect ALL items upon arrival for shipping errors, defects, damage, etc
• The customer is responsible for this shipment once it leaves our warehouse.  Make sure to open and inspect ALL merchandise upon arrival for any damage defect, or missing pieces of merchandise. 
• Please make sure to have someone there to help you to inspect and remove the merchandise from the freight company truck. This is curbside delivery and the truck driver is not paid to help you.
• Inform everyone and anyone at the place of shipment of these instructions.  For, if they sign for the shipment the customer is still responsible for the shipment.
• Do not sign for anything until you have inspected all merchandise.  Also write on the paper work subject to inspection, will inspect the merchandise within 24 hours in better lighting and Freight Company is still responsible for any damage.
• If the truck driver is unwilling to wait for the inspection, please write on the paper work that you were unable to inspect the merchandise subject to inspection, will inspect within 24 hours and Freight Company is still responsible for any damage. Then go ahead and sign for it. Make sure to get a copy of everything you sign.

         (Inspect all merchandise within 24 hrs for any defects or damage)

• Make sure to note on the Bill of Lading if any of the boxes are damaged (holes, smashed corner, crinkled bottom, etc.) or missing before signing. (Noting model numbers and quantity that is damaged and refused or missing)
• Please DO NOT pay the driver or freight company any additional money for freight. Freight has been pre-paid and we are unable to reimburse any additional freight that you pay out of pocket.
• Please inspect all of the merchandise and if the product is in good condition, accept it.  Also make sure you have all the correct model numbers/colors that you ordered (confirm model numbers on the boxes to match order).  If all of the merchandise is correct, go ahead and sign for shipment.  If merchandise is missing, it is your responsibility to write this on the Bill of Lading before signing. Make sure you receive a copy of the receipt you sign.
• If there is an item that is damaged, refuse only that item, not the entire shipment and write the model number and what was wrong on the Bill of Lading.
• It is the customer’s responsibility to inspect all merchandise and to write if there is damage to merchandise on the Bill of Lading before signing.  Make sure to get a copy of the Bill of Lading from the driver.
• The customer is responsible for all merchandise accepted. Damaged merchandise accepted and all. (If there is a reorder the customer will be recharged for the product) Credit will be determined by the freight company’s claim settlement.
• Call Kitchen Bath Plus RGA department at (866) 656.0175 and inform us of the refused product or problems while the driver is still present, ASAP.  Please have your purchase order number, the manufacturer, model number, details of problem, a copy of the packing slip and a copy of the Bill of Lading available when calling.  You will need to fax a copy of the signed Bill of Lading with the noted problem and model number of the refused item/items with the packing slip to (763) 494.0875. We do insure all our shipments for damage.

Company Policy/UPS Shipment

• Open and Inspect ALL items upon arrival for shipping errors, defects, damage, etc.
• The customer takes possession of all merchandise once it leaves our warehouse.  Therefore the customer is responsible for all merchandise accepted. Damaged or defective items need to be reported immediately. (If there is a reorder the customer will be recharged for the merchandise until freight claim is settled)
• Do not sign for anything until you have inspected all merchandise. If box is damaged you have the right to open it before signing or accepting.
• Please DO NOT pay the driver or freight company any additional money for freight.  Freight has been pre-paid and we are unable to reimburse any additional freight that you pay out of pocket.
• If the UPS driver just leaves the delivery and it is damaged or defective, please call Kitchen Bath Plus RGA department to notify us of damage or defect.
• If someone is there for delivery and the china is broken [clanking, rattling, etc], please refuse the broken shipment with the driver. We do insure all our shipments for damage.
• Call Kitchen Bath Plus RGA department at (866) 656.0175 with any questions or problems on this shipment.  Please have your purchase order number, the manufacture and model number available when calling.

RETURNS

If the item is defective or shipped wrong, please call us immediately with your purchase order number, the model number and details of what is defective with the item or what you received wrong. Contact the RGA department at (866) 656.0175.

Only stocked items may be returned within 30 days from order date. A restocking fee of 25% applies to items returned. Approval prior to returning an item is required before returning or no credit will be issued and product will not be returned.

Customer is responsible for return freight with UPS, FEDEX, Freight trucks, etc. Original freight will not be reimbursed.

The product needs to be in the original manufacture packaging it was shipped in and in 100% saleable condition to go back on the shelf for sale. (The warehouse will inspect all items returned and if they find this not to be true, credit will NOT be issued and product will be returned to customer if customer pays the return cost of shipping.

SPECIAL OR CUSTOM ORDERS

All Special or Custom orders will be held for 24 hours prior to being placed, during this time you may cancel or change your order. A Special ordered product that needs to be placed immediately requires a signature by the customer on the invoice, faxed back to (763) 494.0875. You may acquire this by calling Kitchen Bath Plus at (866) 656.0175. Special or custom orders may not be stopped, changed, or cancelled after the order has been placed.

Absolutely no returns or exchanges on Special or custom orders, after the 48 hours when the order has been placed or signature is acquired.

DISCONTINUED PRODUCT

Absolutely no returns, exchanges, or cancellations.

CANCELLATION POLICY

Most stock orders are shipped and picked the same day they are received. Restocking fees will apply plus return freight charges are the responsibility of the customer on all orders that have already shipped. Original freight will not be reimbursed.  All stock orders, which have already shipped will need approval prior to returning. Special or custom orders may not be stopped, changed, or cancelled after the order has been placed.

WARRANTIES

Items are covered under the manufacture’s warranty, which provides warranty to the original purchaser, installed in a residential application. Manufacture warranty policies differ from each manufacture.

SHIPPING

Kitchen Bath Plus offers free freight on faucets shipped UPS ground within the 48 state area. Express delivery may also be an option. Freight on other items vary depending on the products ordered and the zip code it is shipping to. Please call for a quote. Please inspect all products upon arrival.
Open and Inspect ALL items upon arrival for shipping errors, defects, damage, etc.

The customer is responsible for this shipment once it leaves our warehouse.  Make sure to open and inspect ALL merchandise upon arrival for any damage defect, or missing pieces of merchandise.  Write on the paper work subject to inspection, will inspect the merchandise within 24 hours in better lighting and Freight Company is still responsible for any damage. If there are problems please contact Kitchen Bath Plus RGA department at (866) 656.0175.

CUSTOMER SERVICE

For customer service, please call (866) 656.0175.